The airline I work for has contracts with various hotel chains ranging from Marriott to Hyatt to Hilton, ect. When choosing a rewards credit card, I went with the hotel chain that I most enjoy staying at. For me, Marriott is generally the most consistently pleasant to stay at.
My review of the San Juan Ritz Carlton is less enthusiastic.
As a matter of fact, on Trip Advisor, I gave the hotel a very meager 2 stars.
Do I have high expectations when I travel and stay away from home? Yes.
As a matter of fact, you could not PAY ME to stay there again.
The Basics of the San Juan Ritz Carlton
Now, a quick rundown on what I liked, and what I didn’t like.
From that very moment, we got a taste (pun intended) of how the rest of our stay and customer service experience would be. Our waitress returned and informed us that the chips were not stale.
A positive thought regarding my stay at the San Juan Ritz Carlton
At the Casino, the bartender left a lasting impression on my boyfriend and I. Thank goodness, or else we would have completely hated the resort. But the fact that they can employ someone as awesome as he, leaves some hope that they do value customer service. He made as delicious mojitos with cucumber that he said was his own recipe.
We talked to him for quite some time and enjoyed watched him use a mortar and pestle to grind the mint and cucumber together. The drink was the best one we had during that vacation and quite possibly one of the best cocktails I’ve ever had. The bartender was from Turkey, but definitely made us love Puerto Rico a little bit more also.
The Final Verdict
I love Puerto Rico, but I would never stay at the Ritz Carlton San Juan ever again.